How long does it take for orders to be processed and shipped?
We understand the excitement of receiving your order promptly. Orders are typically processed within [3-5] business days from the time of purchase. Shipping times vary based on your location and the shipping method selected during checkout. For more precise estimates, please review our Shipping Information page.
Do you offer gift wrapping or special packaging options?
Yes, we believe that presentation is key when it comes to gift-giving. During the checkout process, you have the option to select gift bag on certain brand's products or choose from special packaging options to add that extra touch of elegance to your order.
Are your products vegan?
Many of our products are vegan made of Korean natrue. To find specific information about a product's vegan status, refer to the product descriptions or labels.
Can I modify or cancel my order after it has been placed?
We strive to process orders promptly to ensure quick dispatch. However, if you need to modify or cancel your order, please reach out to our dedicated customer support team as soon as possible. We will do our best to accommodate your request, taking into consideration the current status of your order.
Do you offer any discounts or promotions?
Yes, we love rewarding our customers with special offers and promotions. Keep an eye on our website for ongoing discounts, and don't forget to follow our Instagram to receive exclusive promotions directly to your inbox.
Are your products suitable for all skin types?
Our products are thoughtfully formulated to cater to a diverse range of skin types. Whether you have oily, dry, sensitive, or combination skin, our product descriptions provide valuable information on suitability. For personalized advice, our customer support team is available to assist you in choosing products that best align with your unique skin needs.
Can I return a product if I'm not satisfied with it?
Yes, we want you to love your purchase. If for any reason you are not satisfied with a product, our satisfaction guarantee allows you to return it within the specified return period. Please refer to our Returns and Exchanges page for detailed instructions on initiating a return. In case of this there will be charge for return fee
Do you have a customer support team, and how can I contact them?
Yes, we have a dedicated customer support team ready to assist you. For any inquiries, concerns, or assistance, please visit our Contact Us page. You can reach us via email, phone, or through the live chat feature on our website during specified hours.
Are there any upcoming product launches or promotions I should be aware of?
Stay informed about exciting developments, new arrivals from Korea, and promotions by following our Instagram and regularly checking our website. We often feature exclusive online-only launches and limited-time promotions that you won't want to miss.
How can I check the status of my order?
Keep track of your order by logging into your account on our website. Alternatively, use the order tracking feature with the tracking number provided in your confirmation email to monitor the status, estimated delivery date, and current location of your shipment.
Are there any restrictions on shipping certain products to certain locations?
Some products may have shipping restrictions due to local regulations. For detailed information on shipping restrictions, please review our Shipping Information page or contact our customer support team.
Can I get personalized product recommendations based on my skin type or concerns?
Absolutely! Connect with our virtual skincare experts through our website for personalized product recommendations tailored to your unique skin type, concerns, and preferences.
What steps do you take to ensure the security of customer data?
Your security is our priority. Our website employs industry-standard encryption and security measures to safeguard your personal and payment information, ensuring a secure and reliable shopping experience.